TL;DR: Securly Home is sitting at a 1.3-star rating for a reason: it crashes, kills batteries, and kids can bypass it in minutes. It also lacks the YouTube channel whitelisting that makes their school version so popular. If you're tired of the bugs, look at WhitelistVideo for YouTube control (4.7 stars), Qustodio for full monitoring, or Apple’s built-in Screen Time for a free option.
The Securly Home Disaster
Most parents know Securly from their kid's school. Their enterprise software is actually pretty solid—it’s sophisticated and gives schools great control over things like YouTube channel whitelisting.
But the consumer version, Securly Home, is a different story.
The ratings are brutal:
- Google Play Store: 1.3 stars
- Apple App Store: 2.1 stars
- Trustpilot: 2.8 stars
These aren't just a few disgruntled users or "growing pains." The app has been around for years and it’s still barely functional. Parents expected school-level quality and ended up with a buggy app that doesn't deliver on its basic promises.
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1. It crashes constantly
"App crashes every single day. I have to reinstall it weekly just to get it working again. My son figured out if he just waits, it'll crash on its own and stop filtering." - Google Play Review
Technical stability is the biggest complaint. Parents report "Service unavailable" errors and a dashboard that simply refuses to update or sync with their child's device. If the app isn't running, the filtering isn't working.
2. It kills the battery
"This app drains my daughter's phone battery in 3-4 hours. She can't make it through a school day without charging." - Google Play Review
Securly Home uses a VPN to route traffic through its filters. Because the app is poorly optimized, that VPN connection stays "active" in a way that drains a phone's battery in just a few hours.
3. The "School Device" bait-and-switch
Many of the features Securly advertises only work if the device is managed by a school. If you install this on a personal iPad or phone at home, you get a watered-down version. Most parents don't realize this until after they've paid the subscription fee.
4. No YouTube Channel Whitelisting
This is the biggest letdown. In the school version of Securly, teachers can approve specific channels and block the rest. Securly Home doesn't do this. You’re stuck with three bad options: block all of YouTube, allow all of it, or use a "restricted mode" that misses a huge amount of inappropriate content.
5. Kids bypass it in minutes
If your child is even slightly tech-savvy, Securly Home won't stop them. Common bypasses include:
- Free VPNs: Kids download a free VPN to route around Securly's filter.
- Incognito Mode: Private browsing often slips right past the browser-level filtering.
- Switching Browsers: If Chrome is filtered, they just download Firefox or Edge.
- Cellular Data: The filtering often fails the moment the child leaves the home WiFi.
6. Support is non-existent
When things go wrong, don't expect help. Parents report waiting weeks for ticket responses or sitting on hold for nearly an hour only to get a generic, unhelpful answer.
Why Is Securly Home So Bad?
Different Products, Same Name
It’s a classic case of a company focusing on where the money is. Securly makes its real profit from multi-million dollar school contracts. The home app feels like a side project that’s been left to rot.
| Feature | Securly (School) | Securly Home |
|---|---|---|
| YouTube Channel Whitelisting | ✅ Yes | ❌ No |
| Filtering Reliability | ✅ Very High | ❌ Poor |
| Bypass Resistance | ✅ High | ❌ Low |
| User Rating | 4.5+ stars | 1.3 stars |
| Price per User | ~$10-30/year | $83.88/year |
Best Securly Home Alternatives (2026)
1. WhitelistVideo (Best for YouTube Control)
If your main reason for using Securly was to manage YouTube, this is the better choice. It actually does what Securly Home promises: you pick the channels your kids can watch, and everything else is blocked. It’s also way more stable (4.7 stars) and doesn't kill the battery because it doesn't use the same clunky VPN tech.
Pros:
- True channel whitelisting (the only consumer app that has it)
- Free tier available
- Works on cellular and WiFi
- Cheaper than Securly ($4.99/month)
Cons: Only filters YouTube, not the whole web.
Best for: Parents who specifically want to fix the "YouTube problem."
2. Qustodio (Best for Full Monitoring)
If you need to monitor everything—texts, location, and web history—Qustodio is the standard. It’s not perfect, but it doesn't crash every ten minutes. It’s better at detecting VPNs and has much more reliable activity reports.
Pros: Works on everything (iOS, Android, PC, Mac) and includes location tracking.
Cons: No YouTube channel whitelisting and it's more expensive ($137.95/year).
Best for: Parents who want a "command center" for all device activity.
3. Circle (Best for Home WiFi)
Circle is a hardware box that plugs into your router. Because it's a physical device, it doesn't "crash" like an app and it doesn't drain your kid's battery. It filters every single device on your home WiFi automatically.
Pros: Very reliable and easy to set up. Great for "pausing" the internet for dinner.
Cons: Doesn't work when the kid is on cellular data (unless you pay for their extra mobile app) and requires a $129 hardware purchase.
4. Apple Screen Time (Best Free Option)
If you have an iPhone family, don't overlook the built-in tools. Screen Time is free, it’s built into the operating system (so it can't be uninstalled), and it doesn't drain the battery.
Pros: Free, reliable, and impossible for a kid to delete.
Cons: Only works on Apple devices. No YouTube channel whitelisting.
What devices does your child use for YouTube?
Comparison: Securly Home vs. The Competition
| Feature | Securly Home | WhitelistVideo | Qustodio | Circle |
|---|---|---|---|---|
| User Rating | 1.3 stars ⭐ | 4.7 stars ⭐⭐⭐⭐⭐ | 4.0 stars ⭐⭐⭐⭐ | 4.2 stars ⭐⭐⭐⭐ |
| YouTube Whitelisting | ❌ No | ✅ Yes | ❌ No | ❌ No |
| Reliability | ❌ Constant crashes | ✅ Stable | ✅ Stable | ✅ Hardware-based |
| Battery Drain | ❌ Severe | ✅ Minimal | ⚠️ Moderate | ✅ None |
| Monthly Cost | $6.99 | $4.99 | $11.49 | $9.95 + hardware |
How to Switch and Cancel
Don't just delete the app—you need to make sure the subscription is dead and the hidden profiles are gone.
- Set up your new service first. Test it for a week to make sure you like it before cutting ties with Securly.
- Delete the VPN profile. On iPhones, go to Settings → General → VPN and delete the Securly profile. If you don't do this, the phone might still try to route traffic through their broken servers.
- Cancel the subscription. Do this through the Securly dashboard or your app store settings.
- Ask for a refund. If the app never worked for you, contact their support. Many parents have successfully argued for a refund by citing technical failures.
The Bottom Line
A 1.3-star rating is hard to achieve. It takes a special level of technical failure and poor support to get there. You aren't imagining the bugs, and you aren't "doing it wrong"—the app just isn't good.
If you're paying $80+ a year for something that your kid can bypass with a free VPN, it’s time to move on. If YouTube is your main concern, WhitelistVideo actually provides the control Securly Home only pretends to have. If you need a full suite of tools, Qustodio or Circle are much more dependable.
Stop fighting with an app that doesn't work. Switch to something that actually keeps your kids safe.
Try WhitelistVideo Free – Get the YouTube Control Securly Home Promises But Doesn't Deliver →
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Frequently Asked Questions
Securly Home has a 1.3-star rating on Google Play and 2.1 stars on the App Store due to constant technical issues: app crashes, battery drain, features that only work on school-managed devices, ineffective filtering, and easy bypasses. Parents report paying for a service that doesn't deliver on its promises and has unresponsive customer support.
No. Despite Securly's enterprise school product offering excellent YouTube channel whitelisting, Securly Home does not include this feature. Securly Home relies on basic web category filtering that either blocks all of YouTube or allows it with minimal filtering. There's no channel-level control for home users.
Yes. Parents consistently report that children bypass Securly Home using VPN apps, incognito mode, different browsers, or simply turning off WiFi to use cellular data. Securly Home's filtering is browser-based and doesn't work reliably on cellular connections, making it easy to circumvent.
WhitelistVideo is the best alternative for parents specifically wanting YouTube control. Unlike Securly Home's category-based filtering, WhitelistVideo offers true YouTube channel whitelisting—the same feature available in Securly's enterprise product. It's bypass-proof, works on all connections, and has a 4.7-star rating.
Published: December 15, 2025 • Last Updated: May 22, 2026

About Sarah Mitchell
Consumer Technology Analyst
Sarah Mitchell is an independent technology analyst specializing in family safety software evaluation. She holds a B.S. in Information Systems from MIT and spent seven years at Gartner as a research analyst covering enterprise endpoint security. Sarah has conducted hands-on testing of over 80 parental control applications, publishing methodology-driven reviews in The New York Times Wirecutter, CNET, and PCMag. She developed the "Bypass Resistance Index," an industry-cited framework for evaluating parental control robustness. As a mother of three, she brings personal experience to her professional analysis. She is a guest contributor at WhitelistVideo.
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