Question 1

What is WhitelistVideo?

Accepted Answer

WhitelistVideo is a parental control for YouTube that blocks all videos by default. Only channels you approve can be watched. Designed for kids ages 8-15 who need educational content with real parental oversight.

Works on Windows, macOS, and Chromebook (Chrome/Edge browser extension), plus iPhone/iPad (iOS Child App). Manage everything from your phone using the Parent App (Android/iOS) or web dashboard.

Question 2

How does WhitelistVideo make YouTube safe for kids?

Accepted Answer

We block ALL YouTube content by default. When your child clicks a video, our AI checks if it's appropriate (takes 5-8 seconds). Safe content plays; inappropriate content is blocked. You can also manually approve entire channels. Your child only watches what you've approved.

Question 3

How is WhitelistVideo different from YouTube Kids?

Accepted Answer

YouTube Kids is for toddlers (ages 3-8) with entertainment content. WhitelistVideo is for older kids (8-15) who need real educational content like Khan Academy, CrashCourse, and coding tutorials.

Key differences:
• You control what's approved, not YouTube's algorithm
• Bypass-proof - kids can't disable it
• Blocks YouTube Shorts and ads
• Trains YouTube to recommend better content over time

Question 4

What age group is WhitelistVideo designed for?

Accepted Answer

Ages 8-15. These kids have outgrown YouTube Kids but still need parental guidance. They're ready for educational content like science, math, history, and coding - but benefit from parents deciding which channels are appropriate.

Question 5

How long does it take to set up WhitelistVideo?

Accepted Answer

About 3 minutes:

1. Create your parent account (1 min)
2. Install the desktop app on your child's computer (1 min)
3. Approve your first channels (1 min)

Changes sync instantly. Most parents are fully set up in under 5 minutes.

Question 6

What devices and browsers does WhitelistVideo support?

Accepted Answer

Child device protection:
• Windows/macOS: Chrome or Edge browser extension + Desktop Installer
• Chromebook: Chrome browser extension
• iPhone/iPad: iOS Child App
• Android: Android Child App

Parent management:
• Android app (Google Play)
• iOS app (App Store)
• Web dashboard (app.whitelist.video)

Your whitelist syncs automatically across all devices.

Question 7

Why isn't Safari supported?

Accepted Answer

Safari doesn't support enterprise policies, so kids could easily disable the extension. We only support browsers where protection is tamper-proof.

Use Chrome or Edge on Mac - they support the security policies that make WhitelistVideo bypass-proof.

Question 8

Why isn't Brave browser supported?

Accepted Answer

Brave doesn't let us enforce YouTube's Restricted Mode by default. We use Restricted Mode as an extra safety layer alongside our whitelist filtering.

Chrome and Edge allow us to lock down Restricted Mode so kids can't turn it off. Brave doesn't, so we don't support it.

Question 9

Do I need to install anything on my child's computer?

Accepted Answer

Yes, a small desktop app. It installs enterprise-level browser policies that enforce your whitelist. Requires your administrator password to install, which means your child can't uninstall or modify it.

Question 10

Can I manage multiple children?

Accepted Answer

Yes.

• Basic plan: Unlimited children, 30 channels each
• Premium plan: Unlimited children, unlimited channels

Each child gets their own profile with age-appropriate content.

Question 11

Can multiple children use the same device?

Accepted Answer

Yes, but you have two options depending on your needs:

• Recommended: Create separate child accounts
Each child gets their own Windows/macOS user account with WhitelistVideo installed. This gives each child their own desktop environment, files, and whitelist settings. Best for permanent devices and stronger separation.

• Alternative: Designate separate browsers for different children
Install Chrome for one child and Edge for another child. Generate a different Profile Activation Code (PAC) for each child and activate each browser with the corresponding code. Each browser will enforce that child's whitelist. Note: This requires manual browser switching and children must use their designated browser.

Question 12

Can I use the same browser for 2 children?

Accepted Answer

Technically yes, but not recommended. You would lose age-based content filtering.

Our AI applies age-appropriate filtering based on each child's profile. If siblings share the same browser, your younger child might see content that's okay for your teenager but not appropriate for their age.

We strongly recommend maintaining separate browsers (Chrome for one child, Edge for another) with separate child profiles. This ensures each child only sees content suitable for their age group.

Question 13

Can my child disable or bypass WhitelistVideo?

Accepted Answer

No. WhitelistVideo uses enterprise-level browser policies - the same technology companies use to lock down employee computers. Your child cannot:

• Uninstall or disable the extension
• Use incognito mode
• Modify browser settings

Only a parent with the admin password can uninstall it.

Question 14

What if my child tries to use a different browser?

Accepted Answer

We recommend keeping only Chrome or Edge on your child's computer. Use Microsoft Family Safety (Windows) or Apple Screen Time (Mac) to block other browsers.

This ensures your child can only access YouTube through the protected browser.

Question 15

Can my child uninstall WhitelistVideo?

Accepted Answer

No - not if you used our desktop installer. The extension is force-installed as an enterprise policy. Only someone with the administrator password can remove it.

Question 16

Is WhitelistVideo COPPA compliant?

Accepted Answer

Yes. We don't collect any personal information from children. All account management is done by parents. Our AI only analyzes video metadata (title, description, channel) - never your child's personal data.

Question 17

Why can't I install new browser extensions after setting up WhitelistVideo?

Accepted Answer

This is an unfortunate side effect of our security measures. The Advanced Protection Suite blocks new extension installations to prevent kids from adding extensions that could bypass WhitelistVideo.

Existing extensions will continue to work - only new installations are blocked.

To add a new extension:
1. Uninstall the Advanced Protection Suite
2. Restart the browser
3. Install your new extension
4. Reinstall the Advanced Protection Suite
5. Reactivate WhitelistVideo

This extra step ensures your child can't install bypass tools while keeping your browser functional.

Question 18

Will WhitelistVideo affect my own browsing on Windows?

Accepted Answer

Yes, on Windows. The Advanced Protection Suite applies browser controls to all user accounts on the device - including parent/admin accounts. This means YouTube filtering and extension restrictions will affect everyone who uses that computer.

Workarounds for parents sharing the device:
• Install a different browser after setting up WhitelistVideo - new browsers won't have the restrictions
• Uninstall your browser before installing WhitelistVideo, then reinstall it afterward
• Use a dedicated device for your child

Note: This only applies to Windows. On macOS, protection is applied per-user, so your own account remains unaffected.

Question 19

Can my child use WhitelistVideo on multiple devices at once?

Accepted Answer

No. Only one device can be active per child at a time. If your child opens the browser on a different computer, they'll be automatically logged out from the previous device.

This prevents bypassing filters by switching between devices. You can activate the same child profile on multiple computers (e.g., home desktop and laptop), but only one can be actively protected at any moment.

Channel approvals and settings sync across all activated devices - your child just can't use them simultaneously.

Question 20

How does the channel whitelist work?

Accepted Answer

You approve entire channels, not individual videos. Once you approve a channel (like Khan Academy), your child can watch any video from it.

New videos from approved channels are automatically accessible. You can approve channels by searching in the dashboard or reviewing your child's requests.

Question 21

What is the Request & Approve system?

Accepted Answer

When your child finds a video from a non-approved channel, they click 'Request Access'. You get a notification, review the channel, and approve or deny with one click. If approved, they can watch immediately.

Question 22

Does WhitelistVideo block YouTube Shorts?

Accepted Answer

Yes, Shorts are blocked by default on all plans. Short-form videos encourage compulsive scrolling. We keep kids focused on longer educational content. This cannot be disabled.

Question 23

How does AI Guardian work?

Accepted Answer

When your child clicks a video:

1. Our AI analyzes the title, description, and channel (5-8 seconds)
2. Safe content plays automatically
3. Inappropriate content is blocked
4. You can override any AI decision from your dashboard

The AI learns from your approvals over time.

Question 24

Can I see what my child is watching?

Accepted Answer

To comply with COPPA, we don't track viewing history. Use YouTube's built-in history at youtube.com/feed/history.

In your WhitelistVideo dashboard, you can see:
• Pending channel requests
• Approved and blocked channels
• AI filtering statistics (Premium)

Question 25

Can I get alerts when my child requests access?

Accepted Answer

Yes. You'll get notifications when your child requests a new channel. Choose real-time alerts or daily digests in your account settings.

Question 26

Can I set different restrictions for different children?

Accepted Answer

Yes. Each child has their own profile with their own approved channels and settings. A 9-year-old can have science channels while a 14-year-old has broader access.

Question 27

Can I temporarily unlock YouTube?

Accepted Answer

Yes. In your dashboard, toggle off protection for supervised watching. Remember to re-enable it when done. Useful for family movie nights or exploring new content together.

Question 28

Does WhitelistVideo filter comments?

Accepted Answer

Yes. You can hide all YouTube comments to protect kids from inappropriate language and interactions. Toggle this in YouTube Controls in your dashboard.

Question 29

Are live streams blocked?

Accepted Answer

Yes, by default. Live content can't be pre-screened and exposes kids to unmoderated chat. You can allow live streams from specific trusted channels if needed.

Question 30

What is the Blacklist feature?

Accepted Answer

The Blacklist lets you block specific channels or keywords you don't want your kids to see - even if they're part of an approved category or channel.

Channel Blacklist: Block entire channels regardless of other settings
Keyword Blacklist: Block videos containing specific words in titles or descriptions

Blacklist rules take priority over whitelist rules. For example, if you approve 'Gaming' but blacklist 'Fortnite', videos with 'Fortnite' in the title will still be blocked.

This feature is available on all plans for a limited time.

Question 31

Can I manage settings from my phone?

Accepted Answer

Yes! You have three options:

• Android Parent App: Download from Google Play
• iOS Parent App: Download from App Store
• Web dashboard: app.whitelist.video (works on any device)

Approve requests, manage channels, and adjust settings from anywhere. Changes sync instantly to all your child's devices.

Question 32

Do settings sync across devices?

Accepted Answer

Yes. Approve a channel on your phone and it's instantly accessible on your child's computer. All devices share the same whitelist per child.

Question 33

How do I know if my child's device is protected?

Accepted Answer

Your dashboard monitors device activity automatically. When everything is working normally, you'll see the standard 'Manage Whitelist' button on your child's card.

If the extension hasn't communicated with our servers for an extended period, you'll see alert buttons:

• ⚠️ WARNING (amber): 24-72 hours since last check-in
• 🔴 UNPROTECTED (red): 72+ hours since last check-in

Tap the alert button to see details and troubleshooting steps.

Question 34

What do the WARNING and UNPROTECTED alerts mean?

Accepted Answer

These alerts appear when your child's browser extension hasn't communicated with WhitelistVideo for an extended period:

• ⚠️ WARNING (amber, blinking): The device hasn't checked in for 24-72 hours. The browser might be closed or the device turned off.

• 🔴 UNPROTECTED (red, blinking): The device hasn't checked in for over 72 hours. Your child may be browsing YouTube without protection.

Tap the alert button to see when the device was last seen and get troubleshooting guidance.

Question 35

Can I snooze device status alerts?

Accepted Answer

Yes. Tap the WARNING or UNPROTECTED button on your child's card to open the status modal. Use the slider to select a snooze duration (1-7 days), then tap 'Snooze'.

While snoozed, the alert button is hidden and you'll see the normal 'Manage Whitelist' button instead. Alerts automatically resume when the snooze period ends.

Useful for vacations, device repairs, or when you know your child won't be using the device for a while.

Question 36

What is YouTube Algorithm Training?

Accepted Answer

YouTube recommends videos based on what your child watches. If they watch clickbait, YouTube shows more clickbait.

WhitelistVideo flips this: by ensuring your child only watches quality educational content, you train YouTube to recommend better videos over time.

Question 37

How long until I see better recommendations?

Accepted Answer

Most parents notice improvements within 2-4 weeks. After 2-3 months, YouTube's recommendations are dramatically better - more educational content, fewer clickbait thumbnails.

Question 38

Do improvements persist if I stop using WhitelistVideo?

Accepted Answer

Partially. YouTube retains some learned preferences, but new viewing behavior will influence recommendations again. WhitelistVideo provides ongoing protection to maintain the algorithm training.

Question 39

How much does WhitelistVideo cost?

Accepted Answer

• BASIC ($6.99/month): Unlimited children, 30 channels each, Shorts blocking
• PREMIUM ($14.99/month): Unlimited children, 100 channels each, AI analysis

Annual plans save 33%. All plans include a 7-day free trial.

Question 40

Is there a free trial?

Accepted Answer

Yes, 7 days free on all plans. No credit card required to start your trial.

Question 41

What's the difference between Basic and Premium?

Accepted Answer

• Basic: You manually approve each channel. Up to 9 kids, 30 channels each.
• Premium: AI automatically analyzes videos. Unlimited kids and channels. Better algorithm training.

Choose Basic for direct control. Choose Premium for intelligent automation.

Question 42

Can I cancel anytime?

Accepted Answer

Yes, with no fees. You keep access until your billing period ends. Your channel lists are saved if you resubscribe later.

Question 43

What's your refund policy?

Accepted Answer

We don't offer refunds because we provide a 7-day free trial to test everything first. Cancel anytime during the trial and you won't be charged.

Question 44

What's included in the free trial?

Accepted Answer

Full Premium features for 7 days: unlimited children, unlimited channels, AI Guardian, and priority support. No credit card required.

Question 45

What happens when my trial ends?

Accepted Answer

You'll need to select a paid plan to continue. Your data stays intact - child profiles, whitelists, and settings are all preserved. Subscribe anytime to restore access.

Question 46

Can I extend my trial?

Accepted Answer

Trials are fixed at 7 days. If you had technical issues, contact support@whitelist.video and we'll review your case.

Question 47

Does WhitelistVideo have screen time limits?

Accepted Answer

No - we focus on WHAT your child watches, not how long. For time limits, use Microsoft Family Safety (Windows) or Apple Screen Time (Mac). They work perfectly alongside WhitelistVideo.

Question 48

Does it work with Microsoft Family Safety?

Accepted Answer

Yes. Use Family Safety for screen time limits and schedules. Use WhitelistVideo for YouTube content filtering. They complement each other.

Question 49

Does it work with Apple Screen Time?

Accepted Answer

Yes. Use Screen Time for limits and downtime. Use WhitelistVideo for YouTube filtering. Both work independently without conflicts.

Question 50

A video is incorrectly blocked. What do I do?

Accepted Answer

Check your dashboard to confirm the channel is approved. Try refreshing the page or clearing Chrome's cache. Premium users can override AI decisions instantly. Still stuck? Contact support@whitelist.video.

Question 51

Why aren't my channel whitelists, categories, AI analysis, or blacklist updates showing in the extension?

Accepted Answer

The extension syncs data periodically (every 1-24 hours depending on the setting). To see changes immediately, click the SYNC button in the WhitelistVideo extension. This pulls the latest data from your dashboard instantly.

If syncing doesn't help:
• Check your internet connection
• Try refreshing the YouTube page
• Log out and back into the extension
• Contact support@whitelist.video if the issue persists

Question 52

How do I add or remove channels?

Accepted Answer

Log into app.whitelist.video, go to your child's profile, and select 'Manage Channels'. Search for channels to add, or click 'Remove' on existing ones. Changes sync instantly.

Question 53

How do I contact support?

Accepted Answer

Email support@whitelist.video. Premium users get responses within 24 hours. Basic users within 24-48 hours. Check whitelist.video/docs first - most issues are covered there.

Question 54

Why is my child's device showing as WARNING or UNPROTECTED?

Accepted Answer

This happens when the browser extension hasn't communicated with our servers. Common causes:

• The browser is closed on your child's device
• The device is turned off or in sleep mode
• No internet connection on the device
• The extension was uninstalled or disabled (rare - our protection prevents this)
• Browser crashed or needs to be restarted

Open the browser on your child's device and visit any YouTube page. The extension will automatically reconnect and the alert will clear within a few minutes.

Question 55

How do I fix a WARNING or UNPROTECTED alert?

Accepted Answer

Follow these steps:

1. Check if your child's device is turned on and connected to the internet
2. Open Chrome or Edge on the device
3. Visit youtube.com - this triggers the extension to sync
4. Wait 1-2 minutes for the dashboard to update

If the alert persists:
• Check if the WhitelistVideo extension icon appears in the browser toolbar
• Try restarting the browser
• Verify the extension is still installed (chrome://extensions)

Still seeing the alert? The extension may need to be reinstalled. Follow the setup guide at whitelist.video/docs or contact support@whitelist.video.

Frequently Asked Questions

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Setup & Installation

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