Setup Video Guides

WhitelistVideo setup takes approximately 10 minutes. This includes: creating your parent account (2 minutes), downloading and installing the desktop app (5 minutes), and approving your first channels (3 minutes). Once installed, changes sync instantly.

You only install WhitelistVideo protection on your child's device. For managing settings, you have options: download the Parent App (Android on Google Play, iOS: use app.whitelist.video), use the web dashboard at app.whitelist.video from any browser, or connect our AI bot on WhatsApp or Telegram to manage everything from a chat conversation.

Yes. Basic ($6.99/month) and Premium ($14.99/month) are billed per child, so you can add as many children as you need; the Lifetime plan covers up to 5 children. Each child gets their own whitelist and settings. Install the app or extension on each child's device and link it to your parent account. You can manage all children from the Parent Dashboard or by chatting with our AI bot on WhatsApp and Telegram.

On Windows and Mac, the installer enforces the Chrome and Edge extension and removal requires an administrator password. On iPhone and iPad, approve WhitelistVideo's required Screen Time access, then set Deleting Apps to Don't Allow; a child Apple ID through Family Sharing is strongest. On Android, use Family Link to supervise apps and approve or block alternative browsers. A personal Chromebook is not tamper-proof unless it is managed and the extension is force-installed.

If you encounter issues during setup, try these steps: 1) Ensure you have administrator privileges on the device, 2) Temporarily disable antivirus software during installation, 3) Check that Chrome browser is installed and updated, 4) Contact support@whitelist.video for immediate assistance. Our team typically responds within 2 hours.