Question 1

How long does WhitelistVideo setup take?

Accepted Answer

WhitelistVideo setup takes approximately 10 minutes. This includes: creating your parent account (2 minutes), downloading and installing the desktop app (5 minutes), and approving your first channels (3 minutes). Once installed, changes sync instantly.

Question 2

Do I need to install anything on my own device?

Accepted Answer

No. You only install WhitelistVideo on your child's device. You manage everything from the parent dashboard at whitelist.video using any web browser on your phone, tablet, or computer. No app installation required for parents.

Question 3

What if I have multiple children?

Accepted Answer

With the Basic plan, you can manage up to 9 children. With the Premium plan, you can manage unlimited children. Each child gets their own whitelist and settings. Install the desktop app on each child's device and link them to your parent account. See whitelist.video/pricing for current rates in your currency.

Question 4

Can my child uninstall WhitelistVideo?

Accepted Answer

Protection depends on the device setup. On Windows and Mac, keep the child on a Standard account and install the Chrome or Edge policies with a parent administrator account. On iPhone and iPad, uninstall the regular YouTube app, activate WhitelistVideo, approve its Screen Time access, keep YouTube domains permitted in Screen Time, set Deleting Apps to Don't Allow, and require approval for new apps or browsers. On Android and personal Chromebooks, add Family Link restrictions where supported and test app removal and alternate browsers. Managed Chromebook enrollment is required for force-installed, tamper-resistant extension protection.

Question 5

What happens if setup fails?

Accepted Answer

If you encounter issues during setup, try these steps: 1) Ensure you have administrator privileges on the device, 2) Temporarily disable antivirus software during installation, 3) Check that Chrome browser is installed and updated, 4) Contact support@whitelist.video for immediate assistance. Our team typically responds within 2 hours.

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영상 설정 가이드

어떤 기기를 설정하시나요?

설정 관련 자주 묻는 질문

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