Question 1

How long does WhitelistVideo setup take?

Accepted Answer

WhitelistVideo setup takes approximately 10 minutes. This includes: creating your parent account (2 minutes), downloading and installing the desktop app (5 minutes), and approving your first channels (3 minutes). Once installed, changes sync instantly.

Question 2

Do I need to install anything on my own device?

Accepted Answer

No. You only install WhitelistVideo on your child's device. You manage everything from the parent dashboard at whitelist.video using any web browser on your phone, tablet, or computer. No app installation required for parents.

Question 3

What if I have multiple children?

Accepted Answer

With Basic plan ($6.99/month), you can manage up to 9 children. With Premium plan ($14.99/month), you can manage unlimited children. Each child gets their own whitelist and settings. Install the desktop app on each child's device and link them to your parent account.

Question 4

Can my child uninstall WhitelistVideo?

Accepted Answer

No. WhitelistVideo uses OS-level protection that prevents children from uninstalling or disabling it. Only parents can uninstall the app using the desktop uninstaller with administrator password. The Chrome extension is enforced via enterprise policies that cannot be bypassed.

Question 5

What happens if setup fails?

Accepted Answer

If you encounter issues during setup, try these steps: 1) Ensure you have administrator privileges on the device, 2) Temporarily disable antivirus software during installation, 3) Check that Chrome browser is installed and updated, 4) Contact support@whitelist.video for immediate assistance. Our team typically responds within 2 hours.

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