Billing FAQ

Common questions about WhitelistVideo pricing, plans, and subscription management.

Pricing Questions

Why per-child pricing?

We believe you should only pay for what you use. Families with one child shouldn't pay the same as families with five.

Is there a family plan with unlimited children?

Not currently. Our per-child model ensures fair pricing for all family sizes.

Do you offer discounts for multiple children?

The per-child rate stays the same, but annual billing saves you up to 33% per child. Or choose the Lifetime plan ($299 one-time) for up to 5 children with no recurring fees.

Can I mix plans? (e.g., Basic for one child, Premium for another)

Not currently. All children on your account share the same plan tier.

Billing Questions

When will I be charged?

Monthly plans charge on the same date each month. Annual plans charge once per year.

What if my payment fails?

You'll receive an email notification. You have 7 days to update your payment method before your subscription is paused.

Can I change my billing date?

Billing dates are set when you first subscribe and cannot be changed.

How do I get a receipt?

Go to Billing → View Billing History → Click any invoice to download PDF.

Plan Change Questions

Can I upgrade or downgrade anytime?

Yes! Changes take effect immediately with prorated charges or credits.

What happens to my settings if I downgrade?

Your child profiles and basic settings are preserved. Premium-only features (Auto-pilot, categories) become inactive but settings are saved if you upgrade again.

If I cancel, do I lose my data?

No. Your subscription ends but all profiles and settings are preserved. Resubscribe anytime to restore access.

Feature Questions

What's the difference between channels and categories?

• Channels: Specific YouTube channels you approve (e.g., "Numberblocks")
• Categories: Types of content Auto-pilot allows (e.g., "Educational", "Science")

What does Auto-pilot content screening do?

Auto-pilot screens each video before your child watches it, checking for age-appropriateness and flagging concerning content.

Related Guides

• Billing Overview - Complete guide to plans and pricing
• Choose a Plan - Step-by-step subscription guide
• Add More Children - Purchase additional child slots
• Manage Billing - Update payment and view invoices