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Documentation
Troubleshooting
Advanced Protection Issues

How to fix WhitelistVideo advanced protection issues

Solve problems with WhitelistVideo Advanced Protection on Windows and Mac.

How to fix WhitelistVideo advanced protection installation problems

Why won't the WhitelistVideo Advanced Protection installer start?

On Windows:

  1. Right-click the installer file
  2. Select "Run as administrator"
  3. Click "Yes" when asked for permission

On Mac:

  1. Go to System Settings → Privacy & Security
  2. Look for "WhitelistVideo was blocked"
  3. Click "Open Anyway"

Why do I get "Unknown publisher" or security warning for WhitelistVideo?

This is normal for software downloaded outside app stores.

On Windows:

  1. Click "More info" on the blue screen
  2. Click "Run anyway"

On Mac:

  1. Follow the security steps in Mac installation

Why does WhitelistVideo Advanced Protection installation fail partway through?

Solutions:

  • Make sure you have administrator access
  • Close Chrome completely before installing
  • Restart the computer and try again
  • Temporarily disable antivirus software
⚠️

Remember: Re-enable your antivirus after installation.

Why is WhitelistVideo extension still removable after advanced protection?

Why can I still toggle off the WhitelistVideo extension?

Solutions:

  1. Restart Chrome completely (all windows)
  2. Restart the computer
  3. Run the installer again

Check if installed correctly:

  • Windows: Look for "WhitelistVideo Advanced Protection" in Programs
  • Mac: Check for WhitelistVideo in the menu bar

Why can I still remove WhitelistVideo extension from chrome://extensions?

Solution: Advanced Protection may not have installed correctly. Reinstall:

  1. Uninstall current Advanced Protection
  2. Restart the computer
  3. Download and run the installer again
  4. Make sure to complete all steps

Why do other browsers still work after WhitelistVideo advanced protection?

Why does YouTube still work in Safari/Firefox/Edge with WhitelistVideo Advanced Protection?

Check these first:

  • Restart the other browser completely
  • Make sure Advanced Protection is running

On Windows:

  1. Open Task Manager (Ctrl+Shift+Esc)
  2. Look for "WhitelistVideo" in the list
  3. If not there, run the installer again

On Mac:

  1. Look for WhitelistVideo icon in the menu bar
  2. If not there, check Applications folder for WhitelistVideo
  3. Double-click to start it

Can apps bypass WhitelistVideo Advanced Protection?

Some apps have built-in browsers that might bypass protection.

Solutions:

  • Most apps open links in the default browser (Chrome)
  • If you find an app that bypasses, contact support

How to fix WhitelistVideo permission issues on Mac

Why does "WhitelistVideo needs permission" keep appearing on Mac?

Grant all requested permissions:

  1. Open System Settings
  2. Go to Privacy & Security
  3. Check these sections:
    • Screen Recording → WhitelistVideo = On
    • Accessibility → WhitelistVideo = On
  4. Enter your Mac password when asked

Why does WhitelistVideo still ask for permission after I granted it?

Solutions:

  • Restart the Mac
  • Remove WhitelistVideo from the permission list
  • Grant permission again
  • If still failing, contact support

How to fix WhitelistVideo advanced protection password problems

What if I forgot my WhitelistVideo Advanced Protection password?

For immediate help: Contact support at support@whitelist.video with:

  • Your account email
  • The device name
  • Proof of account ownership

We'll help you reset the password.

Why isn't my WhitelistVideo Advanced Protection password accepted?

Solutions:

  • Passwords are case-sensitive (ABC ≠ abc)
  • Make sure Caps Lock is off
  • Try typing slowly to avoid mistakes
  • If still failing, contact support for a reset

How to Fix WhitelistVideo Advanced Protection Uninstallation Issues

Why can't I uninstall WhitelistVideo Advanced Protection?

On Windows:

  1. Open Settings → Apps → Installed apps
  2. Search for "WhitelistVideo"
  3. Click the three dots → Uninstall
  4. Enter your Advanced Protection password

On Mac:

  1. Open Finder → Applications
  2. Find WhitelistVideo Uninstaller
  3. Double-click and enter your password

Why do I get "Access denied" when uninstalling WhitelistVideo?

You need the Advanced Protection password to uninstall.

If you forgot it, contact support for help.

Why do WhitelistVideo settings remain after uninstalling?

Some settings might persist after uninstall.

Full cleanup:

  1. Uninstall Advanced Protection
  2. Restart the computer
  3. If needed, reinstall Chrome

How to fix WhitelistVideo advanced protection performance issues

Why is my computer slower after installing WhitelistVideo Advanced Protection?

Advanced Protection uses very few resources. If your computer is slow:

  1. Check Task Manager (Windows) or Activity Monitor (Mac)
  2. WhitelistVideo should use less than 1% CPU
  3. If using more, try restarting the computer
  4. Contact support if the problem continues

Why does Chrome crash frequently after installing WhitelistVideo Advanced Protection?

Solutions:

  1. Update Chrome to the latest version
  2. Disable other extensions temporarily to check for conflicts
  3. Reinstall Chrome if crashes continue

Why Isn't WhitelistVideo Advanced Protection Starting?

How to fix WhitelistVideo Advanced Protection not starting on Windows

  1. Press Windows+R
  2. Type services.msc and press Enter
  3. Look for "WhitelistVideo Service"
  4. Right-click → Start

How to fix WhitelistVideo Advanced Protection not starting on Mac

  1. Open Finder → Applications
  2. Find WhitelistVideo
  3. Double-click to start
  4. Check menu bar for the icon

Still having issues?

Contact support at support@whitelist.video with:

  • Your account email
  • Operating system (Windows 10, macOS 14, etc.)
  • What you tried
  • Screenshots of any errors
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