How to fix WhitelistVideo Chrome extension issues

Solve problems with the WhitelistVideo Chrome extension.

Why won't WhitelistVideo extension install?

Why doesn't the "Add to Chrome" button appear?

Solution:

• Make sure you're using Google Chrome (not Safari, Firefox, or Edge)

• Go directly to the Chrome Web Store (opens in a new tab)
• Or search for "WhitelistVideo" in the Chrome Web Store

Why does WhitelistVideo installation fail with an error?

Solution:

1. Update Chrome: Menu → Help → About Google Chrome
2. Restart Chrome
3. Try installing again

Why does it say "Not available in your region"?

Solution:

• WhitelistVideo is available worldwide
• Try connecting to a different network
• Contact support if the problem continues

Why did WhitelistVideo extension disappear?

Why can't I find the WhitelistVideo icon?

Check if it's just unpinned:

1. Click the puzzle piece icon in Chrome's toolbar
2. Look for WhitelistVideo in the dropdown
3. Click the pin icon to keep it visible

If it's not in the list:

1. Go to chrome://extensions in Chrome
2. Look for WhitelistVideo
3. If it's there, make sure it's toggled On
4. If it's not there, reinstall the extension

Why does WhitelistVideo extension keep disappearing?

Possible causes:

• Another user on the computer removed it
• Chrome synced settings from another device
• Antivirus software removed it

Solution:

• Install Advanced Protection to lock the extension in place
• Add an exception in your antivirus for WhitelistVideo

Why isn't WhitelistVideo extension working?

Why does WhitelistVideo show "Let's Get Started!" screen?

If your child sees a full-page screen with a rocket icon and "Let's Get Started!", the extension is not connected to a parent account.

What the screen shows:

• "Ask your parent to connect your device using the setup code"
• "Go to YouTube Home" button
• "Refresh Settings" button
• "Questions? Ask your parent for help! 💜"

Solution:

1. A parent needs to activate protection by entering the setup code
2. Click "Refresh Settings" after activation to update the status
3. If already activated, try clicking the WhitelistVideo extension icon and entering the code again

Why aren't YouTube videos being filtered by WhitelistVideo?

Check that protection is active:

1. Click the WhitelistVideo icon
2. Look for "Protection Active" (not "Ready to connect")
3. If it says "Ready to connect," activate the device

Try refreshing:

1. Refresh the YouTube page
2. If still not working, restart Chrome completely

Check for conflicts:

1. Go to chrome://extensions
2. Temporarily disable other extensions
3. Test if WhitelistVideo works
4. Re-enable extensions one by one to find conflicts

Why does WhitelistVideo extension show errors?

Try these steps in order:

1. Refresh the extension:
   • Go to chrome://extensions
   • Find WhitelistVideo
   • Click the refresh icon

2. Reinstall the extension:
   • Remove WhitelistVideo from chrome://extensions
   • Install it again
   • Re-activate the device

How to fix WhitelistVideo connection problems

Why won't the WhitelistVideo QR code scan?

Solutions:

• Make sure your phone camera can see the entire QR code
• Move closer to the screen
• Try better lighting
• Clean your phone's camera lens

Why do I get "Connection failed" message in WhitelistVideo?

Solutions:

• Check internet connection on both devices
• Try clicking the WhitelistVideo icon again to refresh the QR code
• Make sure you're scanning the code within 5 minutes

Why does my phone keep disconnecting from WhitelistVideo?

Solutions:

• Make sure the Parents' App stayed open during scanning
• Check your phone's internet connection
• Try signing out and signing back in to the Parents' App

How to fix Chrome-specific WhitelistVideo issues

Why is WhitelistVideo extension disabled after Chrome update?

Chrome updates can sometimes disable extensions.

Solution:

1. Go to chrome://extensions
2. Find WhitelistVideo
3. Toggle it back On

For permanent protection, install Advanced Protection.

Why doesn't WhitelistVideo work in Chrome incognito mode?

By default, extensions don't work in incognito mode.

Solutions:

• Enable WhitelistVideo in incognito: chrome://extensions → WhitelistVideo → "Allow in incognito"
• Or install Advanced Protection to disable incognito mode entirely

Still having issues?

Contact support at support@whitelist.video with:

• Your account email
• Chrome version (Menu → Help → About Google Chrome)
• Screenshot of any error messages