How to activate WhitelistVideo on iPhone or iPad

Connect the WhitelistVideo app to your parent account using an activation code. This links your child's device to their profile so you can manage their approved channels.

What do I need to activate WhitelistVideo?

• Your phone with the Parents' App (app.whitelist.video (opens in a new tab))
• Your child's iPhone or iPad with WhitelistVideo installed
• A child profile already created in your parent account
• Both devices connected to the internet

How to get the activation code

On your phone (Parents' App)

1. Open the Parents' App at app.whitelist.video (opens in a new tab)

2. Sign in to your account if you haven't already

3. Tap on your child's name at the top (e.g., "Emma" or "Jake")

4. Tap the copy icon in the top-right corner of the screen

5. A Profile Activation Code modal appears with a 6-character code

6. Tap Copy Code to copy it to your clipboard

How to enter the activation code

On your child's iPhone or iPad

1. Open the WhitelistVideo app

2. You'll see the activation screen with a code entry field

[PLACEHOLDER: Screenshot of iOS app showing code entry field with empty input]

3. Enter the 6-character code from your phone

   • Type the code using the on-screen keyboard
   • The code is not case-sensitive

4. Tap the Activate button

[PLACEHOLDER: Screenshot showing entered code and Activate button]

5. Wait a few seconds while the app connects to your account

How to set up the PIN

After successful activation, you'll be prompted to create a 4-digit PIN. This PIN protects the app settings and prevents your child from deactivating protection.

1. Enter a 4-digit PIN that your child doesn't know

[PLACEHOLDER: Screenshot of PIN entry screen with 4-digit keypad]

2. Confirm the PIN by entering it again

3. Tap Continue or Done

How do I know activation worked?

After activation and PIN setup, you'll see:

• On your child's device: The app shows the YouTube browsing interface with your child's name
• On your phone: The device appears under your child's profile in the Parents' App

[PLACEHOLDER: Screenshot of WhitelistVideo main screen showing child's name and browse interface]

Test the protection

1. In the WhitelistVideo app, search for any YouTube video

2. Try playing a video from a channel you haven't approved

3. The video should be blocked with a friendly message

4. Your child can tap "Request" to ask you to approve the channel

WhitelistVideo activation complete

The app is now connected to your parent account. Your child can only watch videos from channels you've approved.

What can I do after activation?

From the Parents' App on your phone, you can:

• Approve or reject channel requests
• Add channels to your child's approved list
• Adjust AI analysis settings (Premium)
• View what your child is watching

WhitelistVideo activation troubleshooting

The code didn't work

• Make sure you typed the code exactly as shown
• Check if the code has expired (more than 15 minutes old)
• Generate a new code from the Parents' App and try again

I see "Invalid activation code"

• Double-check each character—some letters look similar (0 and O, 1 and I)
• Make sure you're using the most recent code you generated
• Generate a fresh code and enter it within 15 minutes

I see "Code expired"

• Activation codes expire after 15 minutes
• Generate a new code from the Parents' App
• Enter the new code right away

The app is stuck on "Connecting"

• Check your internet connection on both devices
• Close the app completely and reopen it
• Try again with a new activation code

I forgot my PIN

• There's no way to recover a forgotten PIN in the app
• You'll need to delete and reinstall the app
• Generate a new activation code and set up a new PIN

The activation worked but videos aren't filtering

• Make sure you see your child's name in the app
• Pull down to refresh the screen
• Check that content filtering is enabled in the Parents' App

More activation help