How to activate WhitelistVideo on Android TV

Connect the WhitelistVideo TV app to your parent account using an activation code. This links your TV to your child's profile so they can only watch approved content on the big screen.

What do I need to activate WhitelistVideo?

• Your phone with the Parents' App (app.whitelist.video (opens in a new tab))
• Your TV with WhitelistVideo installed
• A child profile already created in your parent account
• Both devices connected to the internet

How to get the activation code

On your phone (Parents' App)

1. Open the Parents' App at app.whitelist.video (opens in a new tab)

2. Sign in to your account if you haven't already

3. Tap on your child's name at the top (e.g., "Emma" or "Jake")

4. Tap the copy icon in the top-right corner of the screen

5. A Profile Activation Code modal appears with a 6-character code

6. Tap Copy Code to copy it to your clipboard

How to enter the activation code

On your TV

1. Open the WhitelistVideo app on your TV

2. You'll see the activation screen with a code entry field

3. Using your TV remote, enter the 6-character code from your phone

   • Use the directional pad to select each character
   • The code is not case-sensitive

4. Select the Activate button

5. Wait a few seconds while the app connects to your account

How to set up the PIN

After successful activation, you'll be prompted to create a 4-digit PIN. This PIN protects the app settings and prevents your child from deactivating protection or exiting the app.

1. Enter a 4-digit PIN that your child doesn't know

2. Confirm the PIN by entering it again

3. Select Continue or Done

How do I know activation worked?

After activation and PIN setup, you'll see:

• On your TV: The app shows the YouTube browsing interface with your child's name
• On your phone: The TV device appears under your child's profile in the Parents' App

Test the protection

1. In the WhitelistVideo app on the TV, search for any YouTube video

2. Try playing a video from a channel you haven't approved

3. The video should be blocked with a friendly message

4. Your child can select "Request" to ask you to approve the channel

Activation complete

The TV app is now connected to your parent account. Your child can only watch videos from channels you've approved on the television.

What can I do after activation?

From the Parents' App on your phone, you can:

• Approve or reject channel requests
• Add channels to your child's approved list
• Adjust Auto-pilot screening settings (Premium)
• View what your child is watching

Activation troubleshooting

The code didn't work

• Make sure you entered the code exactly as shown
• Check if the code has expired (more than 15 minutes old)
• Generate a new code from the Parents' App and try again

I see "Invalid activation code"

• Double-check each character — some letters look similar (0 and O, 1 and I)
• Make sure you're using the most recent code you generated
• Generate a fresh code and enter it within 15 minutes

I see "Code expired"

• Activation codes expire after 15 minutes
• Generate a new code from the Parents' App
• Enter the new code right away

The app is stuck on "Connecting"

• Check your TV's internet connection
• Close the app completely and reopen it
• Try again with a new activation code

I forgot my PIN

• You'll need to clear the app data or reinstall the app
• Clear data: Settings > Apps > WhitelistVideo > Clear Data
• Generate a new activation code and set up a new PIN

The activation worked but videos aren't filtering

• Make sure you see your child's name in the app
• Check that content filtering is enabled in the Parents' App
• Try closing and reopening the app on the TV
• Check the TV's internet connection

More activation help