Managing Your Subscription

This guide walks you through every step of your subscription journey - from your first subscription to upgrading, downgrading, and canceling.

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Your 7-Day Premium Trial

Every new WhitelistVideo account starts with a free 7-day Premium trial. No credit card required!

What You Get During Trial

For 7 days, you have full access to all Premium features:

During Your Trial (Days 1-6)

While your trial is active:

1. Full Premium access - All features work without restrictions
2. Trial info on Billing page - Shows your trial end date
3. No payment needed - Enjoy Premium free for 7 days
4. Upgrade anytime - Add payment to continue after trial

Last Day of Trial (Day 7)

On your final trial day:

1. A reminder popup appears on your dashboard
2. Urgent notification - "Your trial ends today"
3. "Continue with Premium" button - Click to add payment

When Your Trial Ends

If you don't add a payment method before your trial expires:

What Happens Automatically:

1. Your account downgrades to Free tier
2. Excess items are deactivated (not deleted)
3. Free tier limits apply:

How to Continue with Premium

To keep Premium features after your trial:

Trial FAQ

Can I use the trial more than once? No. Each account gets one 7-day trial, ever.

What if I forget to add payment? Your account becomes Free tier. You can upgrade anytime later.

Will I be charged automatically? No. You must add a payment method to be charged.

Can I downgrade during trial? The trial is already free! Just let it expire if you don't want to continue.

Common Scenarios

"I want to try before paying"

Good news! Every new account gets a free 7-day Premium trial!

1. Sign up for free (no credit card needed)
2. Get full Premium access for 7 days
3. Create up to 5 child profiles
4. Test AI filtering, categories, and all Premium features
5. Add payment before trial ends to continue, or let it expire to use Free tier

See Your 7-Day Premium Trial for details.

"My trial is ending soon"

To keep Premium features:

1. Go to Settings → Subscription & Billing
2. Click "Continue with Premium" or "Add Payment Method"
3. Choose Basic or Premium plan
4. Enter payment details
5. Your Premium access continues uninterrupted

If you miss the deadline:

• Account becomes Free tier automatically
• Your settings are saved (not deleted)
• Upgrade anytime to restore everything

"My trial ended and I lost features"

Don't panic! Your data is safe.

1. Go to Settings → Subscription & Billing
2. Choose Basic or Premium plan
3. Complete payment
4. All your children, channels, and settings reactivate instantly

"I need to add another child"

If you're on Free:

• Upgrade to Basic or Premium (both allow unlimited children)

If you're on Basic/Premium:

1. Go to Settings → Subscription & Billing
2. Click "Buy More Slots"
3. Select number of additional children
4. Confirm purchase (prorated charge)

See Add More Children Guide for details.

"My payment failed"

What happens:

1. You receive an email notification
2. A warning appears on your dashboard
3. You have 7 days to fix it

How to fix:

1. Go to Settings → Subscription & Billing
2. Click "View Billing History & Invoices"
3. Update your payment method
4. Stripe automatically retries the charge

If not fixed in 7 days: Account downgrades to Free tier.

"I want to switch from monthly to annual"

Currently, you need to:

1. Cancel your monthly subscription (at period end)
2. Wait for it to expire
3. Resubscribe with annual billing

"I'm being charged but not using the service"

Option 1: Downgrade to Free

• Cancel your subscription
• Keep your account and settings
• Reactivate when needed

Option 2: Reduce child slots

• If you have unused slots, reduce them
• Go to Settings → Subscription & Billing → "Reduce Child Slots"
• Receive prorated credit

"I upgraded by accident"

Contact support immediately at support@whitelist.video.

While we don't offer refunds, we can:

• Downgrade you immediately
• Apply prorated credit to your account

"I can't access Premium features after upgrading"

Try these steps:

1. Refresh your browser
2. Log out and log back in
3. Check billing page - confirm upgrade was successful
4. Clear browser cache if issues persist

If still not working, contact support.

Subscription Status Reference

Related Guides

• Billing Overview - Complete pricing and feature comparison
• Add More Children - Purchase additional child slots
• Manage Billing - Update payment and view invoices