Managing Your Subscription

This guide walks you through every step of your subscription journey - from your first subscription to upgrading, downgrading, and canceling.

Quick Navigation

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Free Test Period

Every new WhitelistVideo account gets a free 2-hour test period so you can confirm the app works on your child's device. No credit card required. Need more time? You can request an additional 2 hours automatically.

What You Get During the Test Period

The 2-hour test period gives you full Premium features for one child — it's designed to let you verify WhitelistVideo works on your child's device before paying:

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During Your Test Period

While your test period is active:

1. Full Premium access - All features available to test the setup with 1 child
2. No payment needed - Confirm it works before choosing a plan
3. Subscribe anytime - Choose a plan to keep protection active

When Your Test Period Ends

If you don't subscribe before your test period expires:

1. Your access stops
2. Your settings are saved (not deleted)
3. Subscribe anytime to restore everything

How to Subscribe After Test Period

Test Period FAQ

Can I use the test period more than once? No. Each account gets one 2-hour test period.

What if I forget to subscribe? Your access stops but settings are preserved. Subscribe anytime to restore everything.

Will I be charged automatically? No. You must choose a plan and add a payment method to be charged.

When does the 2-hour timer start? The timer starts when you activate WhitelistVideo on your child's first device, not when you create your account.

Common Scenarios

"I want to try before paying"

Good news! Every new account gets a free 2-hour test period!

1. Sign up for free (no credit card needed)
2. Activate on your child's device — the 2-hour timer starts
3. Confirm it works, then subscribe to a plan

See Free Test Period for details.

"My test period is ending soon"

To keep using WhitelistVideo:

1. Go to Settings → Subscription & Billing
2. Tap "Choose a Plan"
3. Select Basic, Premium, or Lifetime
4. Enter payment details
5. Your protection continues uninterrupted

If you miss the deadline:

• Your access stops automatically
• Your settings are saved (not deleted)
• Subscribe anytime to restore everything

"My test period ended and I lost access"

Don't panic! Your data is safe.

1. Go to Settings → Subscription & Billing
2. Choose Basic, Premium, or Lifetime plan
3. Complete payment
4. All your children, channels, and settings reactivate instantly

"I need to add another child"

If you're on Basic/Premium:

1. Go to Settings → Subscription & Billing
2. Click "Buy More Slots"
3. Select number of additional children
4. Confirm purchase (prorated charge)

If you're on Lifetime: Up to 5 children are included.

See Add More Children Guide for details.

"My payment failed"

What happens:

1. You receive an email notification
2. A warning appears on your dashboard
3. You have 7 days to fix it

How to fix:

1. Go to Settings → Subscription & Billing
2. Click "View Billing History & Invoices"
3. Update your payment method
4. Stripe automatically retries the charge

If not fixed in 7 days: Your subscription is paused until payment is resolved.

"I want to switch from monthly to annual"

You can switch billing intervals directly in the app:

1. Go to Settings → Subscription & Billing
2. Tap "Manage Subscription"
3. Select annual billing — the change takes effect with prorated adjustment

"I'm being charged but not using the service"

Option 1: Cancel your subscription

• Cancel at period end
• Your settings are preserved
• Resubscribe when needed

Option 2: Reduce child slots

• If you have unused slots, reduce them
• Go to Settings → Subscription & Billing → "Reduce Child Slots"
• Receive prorated credit

"I upgraded by accident"

Contact support immediately at support@whitelist.video.

While we don't offer refunds, we can:

• Downgrade you immediately
• Apply prorated credit to your account

"I can't access Premium features after upgrading"

Try these steps:

1. Refresh your browser
2. Log out and log back in
3. Check billing page - confirm upgrade was successful
4. Clear browser cache if issues persist

If still not working, contact support.

Subscription Status Reference

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Related Guides

• Billing Overview - Complete pricing and feature comparison
• Add More Children - Purchase additional child slots