Troubleshooting Channel Blocking Issues

Common problems with blocked channels and how to resolve them.

Channel Still Accessible After Blocking

If a blocked channel is still accessible to your child:

Can't Find a Channel to Block

If you can't find a channel when trying to add it to the blocklist:

Search by @Handle

1. Go to the channel's YouTube page
2. Look for the @username below the channel name
3. Copy the exact handle (including @)
4. Paste it in the WhitelistVideo search box

Search by Channel Name

1. Try the full channel name exactly as it appears on YouTube
2. Use fewer words if the full name is long
3. Try common variations

Verify Channel Exists

1. Open YouTube in a browser
2. Search for the channel
3. If it doesn't appear on YouTube, it can't be blocked

Block Not Syncing Across Devices

If blocks work on one device but not others:

Child Bypassed the Block

If your child accessed a blocked channel, check these:

Verify Advanced Protection

1. Is Advanced Protection enabled?
2. Without it, blocks can be bypassed via:
   • Incognito mode
   • Different browser
   • Uninstalling the extension

Check for Multiple Accounts

1. Is your child signed into a personal Google account?
2. Check if they created a separate WhitelistVideo child profile
3. Review all child profiles in your Parents' App

Review Browser List

1. Open your child's computer
2. Check for browsers you didn't install (Firefox, Opera, Brave)
3. Block them in Microsoft Family Safety (Windows) or Screen Time (Mac). WhitelistVideo works in Chrome and Edge only, and Advanced Protection locks those two but doesn't block other browsers

Whitelist and Blocklist Conflicts

Which Takes Priority?

Blocklist wins. If a channel is on both lists:

• The channel will be blocked
• Remove it from the blocklist if you want it accessible

Removing Conflicts

1. Open the Parents' App
2. Check the Channels card (for approved channels) and the Blocked card (for blocked channels)
3. Remove the channel from whichever list you don't want it on

Videos Blocked but Channel is Whitelisted

If individual videos are blocked from a whitelisted channel:

Check Video-Level Blocks

1. The specific video may be blocked by keyword
2. Tap the Blocked card on your dashboard, then switch to the Keywords tab
3. Check if any keyword matches the video title
4. Remove the keyword if needed

Check Auto-pilot Settings

If using Auto-pilot mode:

1. Auto-pilot may have flagged the specific video
2. The channel is approved but video content triggered filtering
3. Videos with mature themes can be blocked even from whitelisted channels

Verify Video is on YouTube

1. Try accessing the video from your own device
2. It may have been removed by YouTube
3. It may be age-restricted by YouTube (requires sign-in)

Extension Shows "Not Connected"

If the browser extension shows "Not Connected":

Blocked Message Not Appearing

If blocked videos play instead of showing the block message:

Verify Protection is Active

1. Click the WhitelistVideo extension icon
2. It should show "Protection Active" with a green indicator
3. If it shows "Unprotected," enable protection from Parents' App

Check for Extension Conflicts

1. Other extensions may interfere with WhitelistVideo
2. Try disabling other YouTube-related extensions
3. Test if blocking works with other extensions disabled

Update the Extension

1. Go to chrome://extensions
2. Enable "Developer mode"
3. Click "Update" to get the latest version

Still Having Issues?

If none of these solutions work:

1. Check our FAQ for additional troubleshooting tips
2. Email support: support@whitelist.video
3. Include: Your device type, browser, and description of the issue

Related Guides

• Block YouTube Channels — How to block channels
• Advanced Protection — Enable bypass prevention
• Extension Issues — Extension troubleshooting
• Device Status Alerts — Understanding device status